Mark's first book, "Lean Hospitals," has been translated into seven languages. His new book is called, “Healthcare Kaizen" -- a common sense approach to revamping the healthcare system. He came by to share his ideas for improving all types of businesses, even small ones.
You'll hear about:
- The difference between Six Sigma, Kaizen and Lean.
- Why treating employees well is good for business.
- The role leadership has to play to make it work.
- How to inject Kaizen thinking into a small business.